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General terms and conditions

Cancellation instructions

Cancellation rights

You can cancel your contract in writing (for example by letter, fax, e-mail) without giving reasons within 100 days. This time limit begins from the receipt of this written notice, but not before the contract is concluded and also not before we have fulfilled our obligations under Article 246.2 in conjunction with Article 1 par. 1 and 2 of the Introductory Law to the German Civil Code (EGBGB), as well as our obligations under Article 312g par. 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246.3 EGBGB. The time limit for cancellation will be deemed to have been met if the cancellation notice is sent on time.

Notice of cancellation must be sent to: motoin.de, Rotter Bruch 26a, 52068 Aachen, Germany, fax: +49 241 4125991, e-mail: service@motoin.de.

Consequences of cancellation

In the event of cancellation, the mutual rights of both parties and any benefits derived (e.g. interest) must be surrendered. If you are unable to return or pay back the value or benefits of the goods or services received, or can only do so partially or in a deteriorated condition, then you will be required to pay compensation equal to the value received. This may mean that will be required to fulfil your contractual payment obligations for the period up to the cancellation. Any requirements to make  reimbursements must be fulfilled within 100 days. This time limit will be begin for you when you send us your cancellation notice, and for us when we receive it.

Special notes
Your right of cancellation will expire prematurely if the contract has been fulfilled completely by both sides at your express wish before you exercised your right of cancellation.

The following cannot be returned:

  • Goods that have been produced according to customer specifications or clearly tailored to personal needs or which are not suitable for sending back due to their condition or because they may spoil quickly or whose shelf-life has ended;
  • Audio or video recordings or software if the data storage media delivered have been unsealed by you;
  • Newspapers, magazines and journals.


The warranty is subject to the relevant statutory provisions, under which we are authorised, in cases where a product is defective, to deliver either a new or improved product according to your choice.

If our efforts to remedy a defect are finally unsuccessful or if the replacement product is also defective, you may return the goods and demand a refund of the agreed price or a reduction of the purchase price. Please consult the product documentation for further information on any manufacturer’s warranties.


Until full payment is received, the delivered goods will remain entirely our property.

We keep records of your orders. If you lose your documentation relating to your orders, please contact us by e-mail/fax/telephone. We will be happy to send you a copy of your order details.

motoin GmbH, Rotter Bruch 26a, 52068 Aachen, Managing Directors: Marcel Maaßen, Farshid Chalatbari